Terms & Conditions

  • Laundry deliveries will be made in 72 Hours.
  • The Dry Cleaning garments will be delivered in 120 Hours.
  • Urgent delivery of garments will be charged @ 100 % Extra.
  • For Free Pick up & Delivery, laundry orders should be of 6 KG or more.
  • Every effort is made to deliver clothes on time, however due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times.
  • Customers are requested to examine garments at the time of delivery.
  • We are not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.
  • Every effort is made to remove stains, but Tumbledry Solutions Pvt Ltd, will not be responsible for stubborn and un-removable stains
  • All articles are accepted at customers’ risk.
  • Please note that we will not be responsible for the upkeep of the garments, if the garments are not collected within 15 days from the date of scheduled delivery.
  • We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc.
  • The tariff of garments will be decided on a case to case basis depending on the complexity of the garments. The rates mentioned in the price list are indicative and minimal.
  • We will undertake the cleaning of the garments, in the best possible manner that our technicians deem fit. The various cleaning methods deployed by us will vary from Wash in Emulsifier, Detergent and Softeners, Soft wash for delicate garments, Technologies like Percloroethylene, Hydro Carbon.
  • We are digitally active on all the social media platforms.
  • All disputes are subject to the jurisdiction of Courts in Delhi only.
  • We may use the images of your clothes for promotional purposes.
  • Our prices may vary from store to store and city to city

Privacy Policy

  • Tumbledry Solutions Pvt Ltd, uses and protects all private information that it collects for its customers, through sources such as Customer registration at store, Mobile application, or through its Call center.
  • We use this information to give you customised services like:
    • Inform you about the status of your order.
    • Share new and attractive services that we introduce
    • Share offers and packages.
    • Research to get feedback from you on our services.
  • Our means of reaching out to you would be any of the following:
    • Telephone call
    • Whats app message
    • Text message
    • Email
    • Direct Mailer.

Guaranteed Cloth Protection Program

  • Guaranteed Cloth Protection Program protects customers against any damage/loss during the processing of item. 
  • Get up to 10 times of order value of item as a refund in case of any damage or loss of article.
  • Get free re-processing in case of processing quality issue.
  • As a promotional offer, this protection program is at zero cost for our customers. However, it is applicable only for the orders for which payment is made through the Tumbledry mobile app.
  • Order value of item refers to the processing cost for the item after discount as per the Tumbledry Invoice.
  • Customers are requested to examine garments at the time of delivery. All damages, loss or quality issue must be reported within 7 Days of delivery. Any complaints received after 7 days of delivery will be null and void and will not be covered under this program.
  • All disputes are subject to the jurisdiction of Courts in Delhi only.
  • For any queries, contact our customer care at 8080809334.

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